As we begin a new semester, there may be more changes with the operation of Go Print. Each new implementation can cause frustration and anxiety for students as well as library staff. Please remember that when you are on a public service desk, your one and only function is to serve the public. Everything else is secondary.
This may come as quite a shock to some of you. We sometimes carefully plan the kinds of projects we bring to the public service desk in hopes that we can get various tasks accomplished. That's great. What we must keep in mind is that the lasting impression our students and faculty have of our service is how they are treated when they approach a staff member.
We are all working hard to streamline the operation of Go Print. Sometimes it is through trial and error, and error prevails. Nevertheless, our goal remains the same - to provide excellent public service.
If you have any suggestions for improving our services, including Go Print, please let Judy, Peggy, Pat or me know. You can also just make a comment on this blog. We are listening and will try to make whatever changes we can.
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